Terms and Conditions
The agreement between you and Cleanr OPS covering use of the software.
Effective 14 August 2026 · Last updated 14 August 2026
Cleanr OPS is operated by Cleanr OPS (“we”, “us”, “our”), of Calgary, Alberta, Canada. By creating an account or using the software you agree to these terms. If you do not agree, do not use it.
1. What the service is
Cleanr OPS is software for cleaning companies, provided over the internet as a subscription. It covers scheduling, timesheets with location-verified clock-in, quoting from a recorded walkthrough, invoicing, and taking payment by card. It is available as a web application and as apps for iOS and Android.
We may add, change or remove features. If we remove something you depend on, we will tell account owners first.
2. Who may use it
You must be at least 18 and able to enter into a contract. If you are agreeing on behalf of a company, you confirm you have authority to bind it.
You agree not to:
- Resell, copy, decompile or reverse-engineer the software
- Upload malicious code, or content that is illegal or infringes someone else’s rights
- Attempt to reach data belonging to another company’s account
- Use it to send unlawful messages, or to record people where you have no right to
3. Your account
You are responsible for keeping credentials confidential, for keeping account details accurate, and for what happens under your account. Tell us promptly if you believe an account has been compromised. We may suspend an account that breaches these terms or creates a security risk.
4. Your data stays yours
You own everything you put in: your clients, your properties, your photos, your recordings, your quotes and your invoices. We claim no ownership of it.
You grant us the limited licence needed to actually run the service — to store your data, transmit it, back it up, and process it to provide the features you are using, including sending the necessary parts to the providers listed in our Privacy Policy.
We do not sell your data. We do not use the contents of your account to train AI models, and the AI provider we use does not train on it either.
You can export your data while your account is active, and you can ask us to delete it. See the Privacy Policy for how long things are kept and why some records outlive a deletion request.
5. What you are responsible for
This software records where your staff clock in, and records audio inside buildings. Those features are lawful to use, and unlawful to misuse, and the responsibility sits with you as the employer and as the party in the building. You confirm that:
- Your staff know their location is recorded at clock-in and clock-out, and you have a lawful basis for it
- You have consent to record audio during a walkthrough from the people present and, where required, from the property owner
- You have the right to hold the client and property information you enter, including access codes
- You will comply with the privacy laws that apply to you
6. Artificial intelligence
Some features use AI. What it produces is a draft. A quote it writes is a starting point for you to check and price; the rates it applies are the ones you configure. Do not treat its output as a professional judgement, and check it before it goes to a client. We are not liable for a decision made purely because the AI suggested it.
AI use is metered in credits. Each plan includes a monthly allowance. You can set a cap, and when the cap is reached the software stops rather than spending past it.
7. Fees, renewal and cancellation
All prices are in Canadian dollars and exclude tax. Current plans are $59, $149 and $349 a month, published in full on our pricing page. Paying annually gives two months free.
Free trial
The trial runs 30 days and needs no credit card. Nothing is charged during it, and it does not roll into a paid plan unless you choose to enter payment details.
Renewal
Paid subscriptions renew automatically at the end of each billing period, monthly or annually, at the plan price then in effect. We will email a reminder before an annual subscription renews, and before any price change takes effect for you.
Cancelling
You may cancel at any time by emailing hello@cleanrops.com from the address on the account, or through the account settings where that is available. We will action it without requiring a phone call, a retention conversation, or any step harder than signing up was.
Cancelling stops the next renewal. Your access continues to the end of the period you have already paid for. We do not pro-rate a partly used period, except where consumer law requires it.
Extra seats and credits
Additional seats and SMS are charged at the published rates. Extra AI credits are $25 per 1,000 and expire ninety days after purchase; without pre-buying, overage is charged at $0.04 per credit.
Card payments to you
If you let your clients pay invoices by card, that runs through Stripe. Stripe charges its own processing fee and we add 0.5% of the amount collected. Enabling it is optional.
Late payment
If a payment fails we will try again and let you know. An account that stays unpaid may be suspended. We will not delete your data without telling you first and giving you a chance to export it.
8. Working offline
The mobile app works without a connection and syncs when one returns. Data held on a device before it syncs is outside our control. Sync conflicts and losses caused by a device being wiped, lost or reset are not something we can recover from.
9. Availability
We aim for high availability but do not guarantee uninterrupted service. Maintenance, updates and outages at our hosting provider will affect it from time to time. We do not offer a contractual uptime guarantee unless one is agreed with you separately in writing.
10. Ending the agreement
You may stop using the service and close your account at any time. We may suspend or close an account that breaches these terms, creates a security risk, or remains unpaid. On closure you should export anything you need; see the Privacy Policy for retention.
Terms that by their nature should outlive the agreement do — data ownership, liability limits, and governing law among them.
11. Limitation of liability
To the fullest extent the law allows, the software is provided “as is” without warranties of merchantability, fitness for a particular purpose or non-infringement.
We are not liable for indirect or consequential loss, including:
- Lost profit, revenue, business or goodwill
- Loss or corruption of data
- Missed jobs, disputed hours, or an invoice that went out wrong
- GPS inaccuracy, or a location reading that was wrong or missing
- Errors in a transcript or in anything the AI drafted
- Outages at a third-party provider, including hosting, payments or SMS delivery
- Data lost or conflicted while syncing from offline
Our total liability for any claim is limited to the greater of $100 CAD or the fees you paid us in the twelve months before the event.
These limits do not apply to gross negligence or wilful misconduct, or where the law does not permit liability to be limited — including rights you may have under consumer protection or privacy law that cannot be contracted out of.
The software assists your judgement, it does not replace it. Keep your own records of anything you cannot afford to lose.
12. Changes to these terms
We may update these terms. The date at the top changes when we do. If a change materially affects your rights or what you pay, we will tell account owners directly and give reasonable notice before it takes effect. Continuing to use the service after that means you accept the revised terms.
13. Governing law
These terms are governed by the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict of law rules. If any provision is found unenforceable, the rest continues to apply.
14. App store terms
14.1 Apple App Store
Acknowledgement. You and Cleanr OPS acknowledge that this End-User Licence Agreement is concluded between you and Cleanr OPS only, and not with Apple, Inc. (“Apple”). Cleanr OPS, not Apple, is solely responsible for the Licensed Application and its content. This agreement does not provide usage rules for the Licensed Application that conflict with the Apple Media Services Terms and Conditions.
Scope of licence. The licence granted to you is limited to a non-transferable licence to use the Licensed Application on any Apple-branded products that you own or control, and as permitted by the Usage Rules in the Apple Media Services Terms and Conditions. You may not distribute or make the Licensed Application available over a network where it could be used by multiple devices at once. You may not rent, lease, lend, sell, transfer, redistribute or sublicense it.
Maintenance and support. Cleanr OPS is solely responsible for providing maintenance and support for the Licensed Application. You and Cleanr OPS acknowledge that Apple has no obligation whatsoever to furnish any maintenance or support services for it.
Warranty. Cleanr OPS is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. If the Licensed Application fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price to you. To the maximum extent permitted by law, Apple has no other warranty obligation whatsoever, and any other claims, losses, liabilities, damages, costs or expenses attributable to a failure to conform to a warranty are Cleanr OPS’s sole responsibility.
Product claims. Cleanr OPS, not Apple, is responsible for addressing any claim by you or a third party relating to the Licensed Application or your possession or use of it, including product liability claims, any claim that it fails to conform to a legal or regulatory requirement, and claims arising under consumer protection, privacy or similar legislation.
Intellectual property. In the event of a third-party claim that the Licensed Application, or your possession and use of it, infringes that party’s intellectual property rights, Cleanr OPS, not Apple, is solely responsible for the investigation, defence, settlement and discharge of that claim.
Legal compliance. You represent and warrant that you are not located in a country subject to a U.S. Government embargo or designated by the U.S. Government as a “terrorist supporting” country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.
Third-party terms. You must comply with applicable third-party terms when using the Licensed Application, for example your wireless data service agreement.
Apple as third-party beneficiary. You and Cleanr OPS acknowledge and agree that Apple, and Apple’s subsidiaries, are third-party beneficiaries of this agreement, and that upon your acceptance of it Apple will have the right (and will be deemed to have accepted the right) to enforce this agreement against you as a third-party beneficiary.
Technical data. You agree that Cleanr OPS may collect and use technical data and related information, including information about your device, system and application software and peripherals, gathered periodically to facilitate software updates, product support and other services related to the Licensed Application.
14.2 Google Play Store
Updates. By using the service you agree to install the updates we introduce from time to time. The applications may communicate with our servers to check for available updates, and you agree to those automatically requested and received updates.
Security features. You may not attempt, nor assist, authorise or encourage others to attempt, to circumvent, disable or defeat any security features or components that protect, obfuscate or restrict access to the service.
Proprietary notices. You may not remove any watermarks, labels or other legal or proprietary notices included in the application, and you may not modify the application to disguise or change any indication of its ownership or source.
15. SMS and text messaging
Business identity. Cleanr OPS, operated by Cleanr OPS, sends SMS and text message notifications to users who have opted in. These messages relate to the operation of a cleaning business and may include job and schedule notifications, crew assignments, reminders, appointment confirmations sent to your clients, and service updates.
Opt-out and support. You can cancel the SMS service at any time. Text STOP to the number the message came from. After you send STOP, we will send one further message to confirm you have been unsubscribed, after which you will receive no further SMS from us. If you want to join again, sign up as you did the first time and we will resume sending. If you are experiencing problems with the messaging programme, reply with the keyword HELP for assistance, or contact us directly at hello@cleanrops.com.
Carrier liability. Carriers are not liable for delayed or undelivered messages.
Message frequency and rates. Message and data rates may apply to any message sent to you by us or by you to us. Message frequency varies with how the account is used. If you have questions about your text or data plan, contact your wireless provider.
Privacy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Sharing with subcontractors who provide support services, such as message delivery, is permitted. All other use case categories exclude text messaging originator opt-in data and consent, and that information will not be shared with any third parties. For anything further, see our Privacy Policy.