Terms and Conditions

Cleanr OPS is operated by Bleeta Cleaning Services Ltd. (“we”, “us”), of Calgary, Alberta, Canada. By creating an account or using Cleanr OPS you agree to these terms. If you do not agree, do not use it.

1. What the service is

Cleanr OPS is software for cleaning companies, used in a web browser on a computer or a phone. It covers clients and their addresses, scheduling crews, quotes and invoices sent to clients by private link and signed online, hours and pay, a cleaner’s own day on their phone with Start and Finish, client portals, request forms, review requests and company branding. The features pages describe each part, including what it does not do yet.

We may add, change or remove features. If we remove something you rely on, we will tell account owners first.

2. Who may use it

You must be at least 18 and able to enter into a contract. If you accept these terms for a company, you confirm you may bind it. You agree not to:

• Resell, copy, decompile or reverse-engineer the software
• Upload malicious code, or content that is illegal or infringes someone else’s rights
• Try to reach another company’s data, or get around the plan limits
• Use it to send unlawful messages or collect information you have no right to

3. Your account

Keep your password private and your details accurate; you are responsible for what happens under your account and your cleaners’ logins. Turn a login off when someone leaves. Tell us promptly if you think an account has been compromised. We may suspend an account that breaches these terms or puts others at risk.

4. Plans and prices

Free

The Free plan costs nothing and has no time limit. It includes every part of the app for up to 2 people on your team, 15 clients and 40 cleans a month. Quotes and invoices made on Free carry a small “Made with Cleanr OPS” line.

Paid

The Paid plan removes the limits on clients and cleans and the “Made with” line, and is priced by the number of people on your team: up to 5 people at $50, up to 10 people at $90, up to 20 people at $160 a month. Prices are in Canadian dollars and do not include applicable taxes, which are added when you pay. The current prices are always on our pricing page.

Limits

A limit stops new things being added past it. It never removes anything you already have. People marked as no longer working do not count toward the team size.

5. Paying, changing and cancelling

• Payment. Paid is billed monthly, in advance, by card through Stripe. You enter your card on Stripe’s pages; we never see it. Stripe’s own terms also apply to the payment.
• Renewal. Paid renews automatically each month until you cancel.
• Changing size. You can move to a larger or smaller size at any time from the Plan tab in Settings. Stripe prorates the difference for the rest of the billing month.
• Cancelling. Cancel at any time from the app (Settings, Plan, Manage card and invoices). Paid continues to the end of the month already paid for, then your company goes back to Free, keeping all of its data. We do not refund part of a month, except where the law requires it.
• Failed payments. If a payment fails, Stripe retries it and you stay on Paid while it does. If it cannot be collected, your company goes back to Free, keeping everything.
• Price changes. We will give account owners at least 30 days’ notice by email before a price change applies to them, and you can cancel before it does.

6. Your data stays yours

You own everything you put in: clients, addresses, photos, quotes, invoices, hours and the rest. You give us only the limited permission needed to run the service: to store, transmit, back up and process your data to provide the features you use, including through the providers named in our Privacy Policy. We do not sell your data and do not use it to train artificial intelligence.

7. What you are responsible for

The software is lawful to use and unlawful to misuse. You confirm that:

• Your staff know that the time and, where their phone allows, their location are recorded when they tap Start and Finish, and you have a lawful reason for it
• You have the right to hold the client, address and access information you enter, including lockbox and alarm codes
• You send private links (quotes, invoices, portal, reviews, logins) only to the people they are for, and take a link back if it reaches the wrong person
• You have consent to email the clients you send review requests to, and your requests follow the review sites’ own rules (for example, no paying or rewarding clients for reviews)
• You comply with the privacy, employment and consumer laws that apply to you

8. Quotes, invoices and signatures

Quotes and invoices are between you and your client. We are not a party to them, do not check their prices or tax, and are not responsible for whether a client pays. A client signs by typing their name and, if they choose, drawing a signature. Whether that is enough for a particular contract is for you to decide.

9. Availability

We aim to keep Cleanr OPS running at all times but do not guarantee it will be uninterrupted. Maintenance, updates and outages at our providers will affect it from time to time. There is no uptime guarantee unless we agree one with you in writing. Each tap and save needs an internet connection.

10. Ending the agreement

You may stop using Cleanr OPS at any time, and ask us to delete your account. We may suspend or close an account that breaches these terms or puts others at risk, and will tell you why. Before closing an account for any other reason we will give you notice and a chance to take a copy of your data. Terms that by their nature should outlive the agreement do, including data ownership, liability and governing law.

11. Limitation of liability

To the fullest extent the law allows, Cleanr OPS is provided “as is”, without warranties of merchantability, fitness for a particular purpose or non-infringement. We are not liable for indirect or consequential loss, including:

• Lost profit, revenue, business or goodwill
• Missed or double-booked cleans, disputed hours, or an invoice that went out wrong
• A location reading that was inaccurate or missing
• A link that reached someone it should not have because it was shared
• Outages at a provider, including hosting, payments or email

Our total liability for any claim is limited to the greater of $100 CAD or the fees you paid us in the twelve months before it arose. These limits do not apply to gross negligence or wilful misconduct, or where the law does not allow liability to be limited, including rights under consumer protection or privacy law that cannot be contracted out of.

12. Changes to these terms

We may update these terms; the date at the top changes when we do. If a change materially affects your rights or what you pay, we will tell account owners directly and give reasonable notice before it takes effect. Using Cleanr OPS after that means you accept the new terms.

13. Governing law

These terms are governed by the Province of Alberta and the federal laws of Canada applicable therein. If any part is found unenforceable, the rest still applies.

14. Contact

Bleeta Cleaning Services Ltd., Calgary, Alberta, Canada. hello@cleanrops.com, or our contact page.